Privacy Policy
1. Overview
This Privacy Policy explains how Mercato Brokers (“we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you use our client portal, partner portal, and Mercato Brokers mobile applications available on Google Play and the Apple App Store.
This Policy is written for end users (clients and partners) who register, sign in, and use the services available to them. It does not describe internal admin or employee tools.
By creating an account, signing in, or using our services (including the mobile app), you acknowledge this Policy. If you do not agree, please do not use the services or submit personal information.
2. Who we are
The operator of the portal and mobile app is Mercato Brokers. For privacy questions or requests, contact us using the details in section 18.
3. What this covers
- Client portal and partner portal features available to you as a registered user
- Mercato Brokers Android and iOS mobile apps
- Account registration, login, KYC / identity verification, payments, wallets, profile, and support
- Push notifications, in-app notifications, email, SMS, and WhatsApp communications where enabled for your account
This Policy does not apply to internal staff dashboards, lead management, or social-media marketing tools used only by administrators and employees.
4. Data we collect
Information you provide
- Identity and contact details (name, email, phone number, country, date of birth, title, gender)
- Account credentials and security settings (password hashes, two-factor authentication setup)
- Profile and preference information (language, currency preferences)
- Payment and wallet information needed for deposits, withdrawals, and transfers (we do not store full card numbers through this Policy’s services unless a specific provider requires it under their own terms)
- Verification / KYC documents and related details where legally required
- Support messages, attachments, and correspondence with our team
- Partner / referral codes when you join through a partner
Information collected automatically
- Technical logs such as IP address, device/browser type, OS version, approximate location derived from IP, and timestamps
- App usage events needed to operate features, diagnose errors, and improve reliability
- Security and fraud-prevention signals related to authentication and transactions
- Push notification device tokens and related delivery diagnostics (see section 6)
Information from service providers you use through our services
- Payment, identity verification, messaging, and cloud messaging providers when you use those services through our portal or app
5. Mobile app
The Mercato Brokers mobile app provides client and partner access to accounts, payments, wallets, notifications, profile, and related portal services available in this app version.
When you install and use the app, we process the personal data needed to authenticate you, load your portal data, send notifications you are eligible to receive, and keep the app secure.
6. Push notifications
If you allow notifications on your device, we may send push notifications about account activity, payment requests, security alerts, and service announcements.
- We store a device push token (for example via Firebase Cloud Messaging on Android) so we can deliver messages to your device.
- You can disable push notifications in your device settings at any time. You may still receive in-app or email notifications depending on your account settings and legal requirements.
- Notification delivery providers process device tokens and message metadata on our instructions to deliver the notification.
7. Device permissions
Depending on the feature you use, the app may request:
- Notifications — to deliver push alerts
- Camera / photo library — only when you upload images or documents (for example verification materials)
- Network access — required to communicate with our servers
We do not use these permissions for advertising tracking unrelated to providing our services. You can deny optional permissions; some features may then be unavailable.
8. How we use data
- Create, authenticate, and operate your portal / mobile account
- Provide wallets, payments, profile tools, and partner tools you request
- Send transactional notifications (email, SMS, WhatsApp, and push where enabled)
- Verify identity, meet compliance obligations, and prevent fraud or abuse
- Provide customer support and improve reliability, security, and product experience
- Comply with applicable laws and respond to lawful requests
9. Legal bases
Where required by applicable law (including GDPR-style regimes), we process personal data on one or more of these bases: performance of a contract with you; legitimate interests in operating a secure client portal and app; compliance with legal obligations; and consent where we ask for it (for example certain marketing or optional permissions).
10. Sharing
We do not sell your personal information. We may share data only with:
- Authorized staff and service providers who process data on our instructions (hosting, email/SMS/WhatsApp, KYC, payments, cloud messaging such as Firebase, analytics needed for reliability)
- App distribution platforms (Google Play / Apple) as needed for app distribution, crash/device diagnostics they provide, and store compliance
- Professional advisers and authorities when required by law or to protect rights and safety
- Business successors in the event of a merger, acquisition, or reorganization, subject to this Policy
11. International transfers
Your information may be processed in countries other than where you live, including by cloud and messaging providers. Where required, we use appropriate safeguards for such transfers.
12. Retention & security
We retain personal information only as long as needed for the purposes described above, including legal, accounting, compliance, and dispute-resolution requirements. Account data may be retained for as long as our business relationship continues and for a reasonable period afterward.
We apply administrative, technical, and organizational measures designed to protect personal information (access controls, encrypted transport where supported, and monitoring). No method of transmission or storage is completely secure; please use strong credentials and protect access to your devices.
13. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information, or to object to certain processing, and to withdraw consent where processing is consent-based. To exercise a privacy request, contact us using the details below. We may need to verify your identity before responding.
14. Account & data deletion
You may request deletion of your Mercato Brokers account and associated personal data by following the steps on our dedicated page: https://app.mercatobrokers.com/delete-account. You may also contact us at the email below or use in-app / portal profile options where available. We will process verified requests within a reasonable period, subject to legal retention obligations (for example financial, KYC, and anti-fraud records we must keep).
Uninstalling the mobile app stops local use of the app and typically removes the device push token over time, but does not by itself delete your portal account. Use the account deletion request process above to delete account data.
15. Children
Our services are not directed to children. You must meet the minimum age required to open an account in your jurisdiction (and our registration flow requires users to be at least 16). We do not knowingly collect personal information from individuals who are not legally permitted to use our services.
16. App stores
When you download the app from Google Play or the Apple App Store, Google or Apple may collect information according to their own privacy policies. This Policy covers our processing of personal data for the Mercato Brokers app and related end-user services. Store listings link to this Policy so you can review it before installing or creating an account.
17. Changes
We may update this Privacy Policy from time to time. The “last updated” date at the top will change when we do. Continued use of the services after an update means you accept the revised Policy where permitted by law. For material changes, we may provide additional notice in the app or portal.
18. Contact
For privacy questions, access/deletion requests, or mobile-app privacy requests, contact:
- Mercato Brokers
- Email: cs@mercatobrokers.com
- Portal: http://app.mercatobrokers.com
- This Policy: https://app.mercatobrokers.com/privacy-policy