Request account & data deletion
Use this page to request deletion of your Mercato Brokers account and associated personal data collected through the Mercato Brokers mobile app or client/partner portal.
Want to delete some personal data but keep your account? Data deletion instructions
How to request deletion
- Send an email to info@mercatobrokers.com from the email address registered on your Mercato Brokers account.
- Use the subject line: Account deletion request — Mercato Brokers
- Include your full name, registered email (and phone if used), and confirm that you want your account permanently deleted.
- Optional: if you are signed in to the portal, you may also use Profile → Delete Account where that option is available, then follow the on-screen confirmation.
- We will verify your identity and process the request. You will receive a confirmation email when deletion is completed or if we need more information.
Data that is deleted
After a verified deletion request, we delete or irreversibly anonymize account data that is no longer required, including where applicable:
- Account profile details (name, email, phone, address, and similar account fields)
- App session / authentication tokens and mobile device push tokens
- In-app preferences and notification settings tied to your user account
- Support message content that is not subject to a legal retention duty
Data that may be kept
Some records may be retained where required by law, regulation, or fraud/security obligations, for example:
- KYC / identity verification records and related audit logs
- Financial transaction, deposit, withdrawal, and ledger records
- Records needed for tax, accounting, dispute resolution, or anti-money-laundering compliance
- Security / fraud investigation logs for the legally required period
Retained records are kept only as long as required (typically up to several years depending on jurisdiction and product obligations), then deleted or anonymized. Uninstalling the app alone does not delete your portal account — you must submit a deletion request using the steps above.
Processing time
We aim to complete verified deletion requests within 30 days. Complex cases (open trades, pending payouts, or regulatory holds) may take longer; we will tell you if that applies.
Contact
- Mercato Brokers
- Email: info@mercatobrokers.com
- Portal: http://app.mercatobrokers.com
- Privacy Policy: https://app.mercatobrokers.com/privacy-policy